Coach Pricing Options and Billing FAQs

There are two pricing options for coaches. There is a $99 license fee for both options. This license fee is a non-recurring charge that is paid at the time of purchase, or if an existing coach account has gone longer than 90 days without any payments or if an account is closed.

  • Coach Edition

    1. Coach Edition is $19 per month and allows you to add 1 free Coach Paid Premium athlete and 4 Basic athletes. Additional Premium Athlete Accounts can be added.

    2. The $19 monthly fee is automatically pro-rated to the day, so if you were to change your billing group or coach account type any time during the month it will be accounted for.

    3. This fee will be paid on the first of each month along with any Premium athlete fees you may have.

    4. This fee will be paid by the owner of the billing group. If you are part of a multi-member group both this fee and any Premium athlete fees are paid for by the owner of the billing group. These charges cannot be separated.

  • Coach Edition Unlimited

    1. Coach Edition Unlimited is $49 per month and allows you to add 1 free Premium athlete and an unlimited number of Basic athletes. Additional Premium Athlete Accounts can be added.

    2. The $49 monthly fee is automatically pro-rated to the day, so if you were to change your billing group or coach account type any time during the month it will be accounted for.

    3. This fee will be paid on the first of each month along with any Premium athlete fees you may have.

    4. This fee will be paid by the owner of the billing group. If you are part of a multi-member group both this fee and any Premium athlete fees are paid for by the owner of the billing group. These charges cannot be separated.

 

 

Which account type should I choose?

There are many different scenarios in which one coach account type may make more sense over the other.

You may want to choose Coach Edition if:

  • You only work with a small number of athletes and keeping your costs low is a top priority.
  • Most of your athletes are Premium and you have no plans to work with Basic athletes.
  • You require most of your athletes to be Premium, either coach paid or athlete paid.  Note: There is no additional charge to the coach when adding athletes that already have paid for their premium athlete subscription.

You may want to choose Coach Edition Unlimited if:

  • You coach groups, teams, or a club and do not require Post Workout Notifications (premium athlete feature).
  • You have more than 5 athletes and are okay with not having Post Workout Notifications for some of your athletes.

Click here for a billing chart and calculator.

  

 

Additional FAQs

What are the Premium Athlete fees and are there any volume discounts?

  • There is a new discount structure based on the number of Premium Athletes paid for by your billing group.  Self Paid Premium Athletes will not incur any additional fee to you, and do not count towards this discount structure.

    • < 10: $9  
    • 10 - 19: $8.55    (5% discount)
    • 20 - 49: $8.10    (10% discount)
    • 50 - 99: $7.65    (15% discount)
    • 100-199: $7.20  (20% discount)
    • 200-499: $6.30  (30% discount)
    • 500-999: $5.40  (40% discount)
    • 1000+: $4.50     (50% discount)
  • Premium athlete fees for all members of the billing group are paid by the owner of the billing group on the first day of each month.

  • This discount structure begins its count after the included Premium athlete(s) for the billing group (I.e. you must have 10 Coach Paid Premium Athletes in your billing group to receive the 5% discount).

 

 

Do you offer National Governing Body Discounts?

  • Coaches with an active National Governing Body certification can receive up to a 20% discount off the $49 Coach Edition Unlimited account.  Please check with your National Governing Body to see if this discount applies for you.

 

 

Can a coaching group pay for Premium Athlete charges, but have each coach pay their own Coach Edition/Coach Edition Unlimited fees?

  • No, they will now be combined into a single bill on the first of each month. The billing group owner will receive an emailed receipt which lists a summary of the monthly payments for usage incurred during the previous month. For the breakdown of your Premium athlete fees this will continue to be accessible online from Account Management.

 

 

What happens if one coach in a multi-member billing group qualifies for a discount?

  • All coaches within that billing group will receive the same discounted price as that discounted coach.

  • If multiple coaches qualify for a discount, the lowest discounted price will be used.

 

 

If I change to Coach Edition Unlimited but decide it's not for me can I go back to the Coach Edition pricing level?

  • Yes, you are able to change between the two account types at any time. All fees will be prorated based on the number of days that you were at each pricing level.

 

 

How often can I downgrade an athlete from Premium to Basic?

  • Upgrading an athlete to a Premium account requires a minimum 14 day commitment; you can downgrade an athlete to a Basic account 14 days after the initial upgrade. All fees will be prorated based on the number of days that athlete was Premium.

 

 

What happens if I am unable to pay my bill?

  • If we are unable to process your payment at the time it is due, you will be prompted for payment each time you subsequently access your coach account. All members of your billing group and your attached athletes will retain full access for the first 30 days.

  • After 30 days, all members of a billing group will no longer be able to access their coach account(s). You will be required to settle this outstanding payment to regain access. Your attached athletes will maintain access to their accounts.

  • After 60 days, the accounts for all members of your billing group will be closed and all athletes will be detached. If you would like to reopen your account after this date, you will need to reactivate your account by paying the $99 license fee (see our Terms of Use for further details).

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