Find, compress, and export your log file in WKO4

If you need to review syncing information and/or troubleshooting issues, you may be asked to export your log file. Here's how.

To access your log file on Mac and PC: 

  • Open WKO4.
  • Click the Help menu in the top bar.
  • Click Locations and select Log File.
  • Attach the file named "wko4.log" to your email or support ticket.
  • In the log file folder there may also be several compressed folders entitled "wko4.log.1", "wko4.log.2", etc. These are archived log files that are also helpful; please include them when submitting logs for troubleshooting.

If for any reason you don't have access to WKO4, the typical locations for the log file are as follows:

  • PC: Local Disk (C:) > Users > UserName > AppData > Local > WKO4
  • Mac: Users > Username > Library > Logs > WKO4

The log file may occasionally be too large to attach to an email without compressing it. If compression is required, here's how to do it:

To compress and save the log on Mac:

  • Control-click on the file named “wko4.log”.
  • Select "Compress wko4.log."
  • Copy and paste (or drag and drop) the resulting compressed folder to your desktop or email.

To compress and save the log on PC:

  • Right-click on the file named "wko4.log".
  • Click "Send to" and select "Compressed (zipped) folder."
  • Copy and paste (or drag and drop) the resulting compressed folder to your desktop or email.

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