How to manually recalculate charts and reports in WKO4

To maintain optimum program speed, WKO4 calculates and saves data to ensure fast-loading reports and charts. If you experience a problem with charts and reports updating more slowly than expected, or with other unexpected freezes, please try the following:

Submit a Help Ticket

If you do experience this issue, please submit a ticket, as this will help us diagnose and fix the problem. Submit a ticket here: http://help.trainingpeaks.com/tickets/new.

To manually recalculate:

Delete an athlete's cache on Mac

  • Close WKO4
  • Open Finder and navigate to your data folder, typically one of the following locations:
    • Users>UserName>WKO4
    • Documents>WKO4
  • Open the athlete's folder within the main WKO4 data folder
  • Within the athlete's folder, there is a Cache folder; drag the Cache folder into the trash
  • Restart WKO4
  • Allow time to recalculate reports

Delete an athlete's cache on PC

  • Close WKO4
  • Open Explorer and navigate to your data folder (typically Documents>WKO4)
  • Open the athlete folder within your main WKO4 data folder
  • Within the athlete's folder, there is a Cache folder; delete the Cache folder
  • Restart WKO4
  • Allow time to recalculate the reports
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