How do I get help with WKO4?

We know how frustrating it is when something doesn't work like you hoped it would. We want to help! 

The best places to begin are our WKO4 tutorials, our instruction videos, and the WKO4 FAQs. You can also check out our WKO4 education center, which features a ton of helpful resources like webinars, seminars, eBooks, articles, and more.

If you still haven't found your answer after reviewing those, you can submit a help ticket and get one-on-one assistance from our customer success department. Here's how:

  1. Click here to get started:
  2. If asked what product you're using, select TrainingPeaks. 
  3. On the next page, type in your information, select answers to the general information requests, and describe your issue.
  4. Please take a moment to attach your WKO4 log files (click here for instructions) and as many relevant screenshots and workout files as you can; these will make it much easier to help you find a solution more quickly. 
  5. Click submit.

Someone from the TrainingPeaks customer success department will respond to you and will work with you to find the solution to the problem. Tickets from trial users are welcome too!

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