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TrainingPeaks Payments: Adjusting an Athlete's Subscription

TrainingPeaks Payments does not support editing active subscriptions. To change an athlete’s assigned Product, you must cancel their existing subscription and send them the link for the new Product so they can resubscribe.

Cancel a Subscription

  1. Navigate to Payments
  2. Select Customers
  3. Click on the Athlete's name with their current subscription
  4. Select Cancel Subscription
  5. Confirm Cancel to end the current subscription
    • Remember, the cancellation will take place at the end of the athlete’s current billing cycle

Start a new Subscription

  1. Navigate to Payments
    • You can also navigate to the Manage Athletes page to locate your athlete and select Collect Payment under Subscriptions
  2. Create a new Product, or locate the desired Product for your athlete
  3. Under Checkout Link, click Share
  4. You can select a future start date for your athlete or leave it blank, and it will start automatically
    • Remember, if your athlete is finishing their current billing cycle, you should set a start date for the new subscription to start once the current subscription ends.
  5. Copy the link URL or use the Send Email option to send to your athlete
  6. They must complete the steps for the new subscription to be active