TrainingPeaks Payments: Refunds, Pricing, Payouts, Promo Codes, & Subscription Management

TrainingPeaks Payments provides an integrated way for coaches to process client billing, track subscriptions, and manage payouts directly inside their coach account.   

1. Transaction fees & pricing
2. Payment processing & payout timelines
3. Managing payments & issuing refunds
4. Locating athlete subscriptions & payments
5. Failed payments & cancellations
6. Promo codes

Transaction Fees & Pricing

TrainingPeaks Payments operates on a per-transaction model with no hidden, monthly, or platform fees. Transaction fees are automatically deducted from your total payout amount.   

• Merchant of Record & Sales Tax: TrainingPeaks acts as the Merchant of Record for all transactions. The per-transaction fee covers automated sales tax calculation, collection, and compliance remittance across applicable jurisdictions.

• Startup & Setup Fees: Coaches can add a one-time initial Setup/Startup Fee to an athlete's first recurring invoice. Standalone, one-time payments without an associated subscription are not currently supported.

• Value & Fee Structure: Integrated processing fees eliminate the need for separate third-party billing subscriptions (such as standalone Stripe or PayPal merchant accounts) by embedding automated recurring billing, tax handling, and roster synchronization directly into your workflow.

Payment Processing & Payout Timelines

• Accepted Payment Methods: Accepts all major credit and debit cards, as well as popular digital wallets (e.g., Apple Pay, Google Pay).

• Billing Intervals: Payments supports monthly, 4-weekly, and yearly recurring subscription plans.   

• Payout Schedule: Funds are deposited directly into your connected bank account within 7 business days of a successful payment.  

• Disputed Charges: Stripe manages the resolution process. Notifications will prompt you to submit documentation if an athlete files a chargeback.   

Managing Payments & Issuing Refunds

Full refunds can be initiated directly from your Payments dashboard, subject to the following rules:   

• Dashboard Self-Service: Full refunds for standard transactions can be initiated directly from your Payments dashboard.

• Fee Handling: Processing fees are non-refundable, and your organization covers refunded amounts.

• Refund Timeline: Takes 5–10 business days to post back to the athlete’s account.

• Sales Tax & Partial Refunds: Transactions that incur sales tax or require partial refunds cannot be processed directly through the dashboard. You must contact TrainingPeaks Support for assistance to ensure correct tax ledger adjustments. 

Locating Athlete Subscriptions & Payments

You can track and manage athlete payments across multiple areas in your coach account:   

• Manage Athletes Page: 

  • View active/canceled subscription badges across your roster, spot overdue payments, send direct payment reminders, or click Collect Payment to issue new offers.

• Athlete Library: 

  • Check status icons next to athlete names or drag groups to inspect overall roster billing status.  

• Home Page: 

  • Monitor the Alerts column for immediate visual indicators of canceled subscriptions or outstanding payment issues.

Failed Payments & Cancellations

• Automated Retries: If an athlete’s card fails, the system automatically retries the payment over a multi-day schedule.

• Notifications: Both the coach and the athlete receive automated email notifications detailing the failed charge and prompting the athlete to update their card or wallet details.

• Automatic Cancellation: If payment remains unresolved after 2 weeks of retry attempts, the system automatically cancels the athlete’s subscription and updates their payment status on your Manage Athletes dashboard.

Promo Codes

Promo codes are discounts you can offer to athletes when purchasing your coaching services through TrainingPeaks Payments.

• A promo code can apply to one of the following:

  • subscription fee (monthly, every 4 weeks, or yearly)

  • one-time start-up fee

  • Note: A promo code can only apply to one fee type at a time.

• Creating a Code: 

  • Navigate to your Payments dashboard

  • Select a product

  • Click Create Promo Code

  • You can customize the code name, set a flat or percentage discount, choose the fee type, set an expiration date, and define usage limits (e.g., total redemptions or one use per athlete)

• Athlete Redemption: During checkout, athletes can enter a code before paying, and valid discounts apply automatically.

• Editing & Deleting: You can delete codes at any time from your Payments dashboard. To change the discount or fee type of an existing code, delete it and create a new code.

• Tracking: Usage details, including redemptions, associated products, and expiration dates, are tracked directly in your Payments dashboard.

Need Help?

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