TrainingPeaks Athlete Account Management: Billing, Stopping Autorenewal, Refunds, Deletion, GDPR, and Unsubscribe.

Access Your Account Management Page

In your account management page, you can modify your billing contact info, stop or change your TrainingPeaks Premium subscription, add a payment method, review your purchase history, and delete your account.

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  1. Log on. If you can't access your account, follow these instructions.
  2. Click your name.  A pop-up window will appear.
  3. Click Settings.
  4. Click the 'Subscriptions and payments' tab on the left.
  5. Click the manage subscriptions and payments hyperlink and click.
  6. A new browser tab will open that surfaces your account management information.

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Stop Autorenewal

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1. Log on

2. Click your name

3. Settings

4. Scroll down to Manage Subscriptions and Payments hyperlink and click

5. A tab will open that surfaces your billing information.

6.  Click the 'Stop Renewing' button

7. Confirm that you want to stop renewing in the pop-up window

Your TrainingPeaks Athlete account will remain TrainingPeaks Premium until the end of your subscription.  When that term lapses, your TrainingPeaks athlete account will revert to a TrainingPeaks free athlete account.  None of your data will be lost, you just won't have access to TrainingPeaks Premium features unless you upgrade again.

Refunds

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All Refunds require that you submit a ticket. You can do so here: https://help.trainingpeaks.com/hc/en-us/requests/new

Policy

TrainingPeaks Athlete Edition

  • Within the first 7 days of your initial subscription purchase or the renewal of an existing subscription, should you decide you want to cancel your paid subscription for any reason, we will refund you 100% of your LAST payment.
  • If after 7 days and up to 45 days after your initial or renewed paid subscription should you decide you want to cancel for any reason, you will be refunded a pro-rated amount based on your unused subscription.
  • After 45 days, there will be no refunds given.

TrainingPeaks iOS Mobile Subscriptions

  • If your TrainingPeaks athlete subscription was purchased through the Apple Store you must request a refund through the Apple Store.  Apple operates its own marketplace and we have no control over funds collected through their portal. Instructions to get a refund through Apple are found here.

TrainingPeaks Coach Edition

  • Within the first 7 days from the time of purchase should you request to close your account for any reason, we will honor that request and refund you 100% of your initial purchase price.
  • After 7 days, there will be no refunds given. You may close your account at any time and not incur any future billing.

TrainingPeaks Training Plans

  • For the protection of the author’s intellectual property TrainingPeaks reserves the right to deny or approve refund requests on a case by case basis. In order to be considered for refund, a written request must be made to http://help.trainingpeaks.com/anonymous_requests/new within 24 hours of the purchase being made along with a detailed explanation of the refund request. Requests will then be assessed on a case by case basis at that point.

 TrainingPeaks WKO:

  • For any reason during your first 7 days from the time of product activation should you decide that the product does not suit your needs, we will provide a full refund provided your copy of software has been deactivated on ALL computers.
  • Note: you can run WKO concurrently on 2 different computers of the same operating system (Mac OS or Windows) with the same license code. Additional computers or different operating systems require an additional license.

 

Delete Your Account

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1. Log on

2. Click your name

3. Settings

4. Scroll down to Manage Subscriptions and Payments hyperlink and click

5. A tab will open that surfaces your billing information.

6.  Click the red button 'Delete Account'

7. Confirm that you want to delete your account in the pop-up window

Please note:

1.  If you have a subscription, it will be canceled, but not automatically refunded. To receive a refund, please follow these instructions.

2. Once you delete your account, you will no longer be able to login to it or access the account.

GDPR Requests

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If you'd like to submit a GDPR request follow this process

  1. For GDPR/CCPA requests, "select" and "delete" send a direct email to privacy@trainingpeaks.com.
  2. To opt-out of the future sale of your data (and marketing communications) fill out and submit our form

You can expect to receive a substantive response to your request via email within 30 days from the date you submitted your request. If we are unable to respond to your request within such a time frame, we will send you a notice with an explanation.

Unsubscribe

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1. Log on

2. Click your name

3. Click Settings

4. Click Email Options

5. A new tab will open. Uncheck everything you don't want to receive from TrainingPeaks and then click the 'Update' button.

If you continue to receive correspondence from us, it's likely that you have more than one TrainingPeaks athlete account. In this event, use the password reset to find and delete additional accounts you may have.

If that doesn't help, write to us.  We will find any extra accounts and delete them on your behalf. https://help.trainingpeaks.com/hc/en-us/requests/new

 

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