Below are frequently asked questions regarding fees associated with TrainingPeaks Payments and how to process refunds.
What are the transaction fees for using Payments?
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U.S.-based payments: 3.5% + $0.30 per transaction
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Non-U.S. payments: 4.9% + $0.30 per transaction
How do Payments fees compare to Stripe, PayPal, or other payment processors?
TrainingPeaks Payments offers competitive rates with no hidden fees. While Stripe and PayPal charge similar processing fees, TrainingPeaks Payments also includes built-in tools for:
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Athlete payment tracking
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Recurring billing
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Tax handling
Are there any monthly or additional fees?
No. You’ll only be charged the transaction fees, which are automatically deducted from your payouts. There are no monthly or platform fees.
Can I refund an athlete's payment?
Yes, you can issue full refunds directly from your Payments dashboard.
Please note:
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Transaction fees are non-refundable
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Your organization is responsible for covering the cost of any refunded transaction
- If the Payments transaction includes sales tax, you will need to contact Support for refund assistance.
Need Help?
You can schedule time or contact support.