What payment methods are supported?
- TrainingPeaks Payments accepts all major credit and debit cards, along with popular digital wallets.
How long does it take for payments to be deposited into my account?
- Payouts are typically deposited within 7 business days after a successful payment.
Can I issue refunds?
- Yes, you can issue refunds directly from your Payments dashboard. Please note:
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Transaction fees are non-refundable
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Refunds are covered by your organization
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Refunds typically take 5–10 business days to process
- Transactions that incur sales tax cannot be refunded from your dashboard. Please contact support in these cases.
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What happens if a client disputes a charge?
- If a charge is disputed, you'll receive a notification and can submit documentation in response. Stripe manages the resolution process.
Can I set up recurring payments or subscriptions?
- Yes, monthly, every 4 weeks, and yearly recurring billing is fully supported with TrainingPeaks Payments.
Can I set up one-time payments?
- Not at this time—only monthly, every 4 weeks, and yearly recurring payments are available. One-time payment options are in development.
How are failed payments or declined cards handled?
- If a payment fails:
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The system will automatically retry
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Both you and your athlete will receive email notifications
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If the payment cannot be processed within 2 weeks, the subscription will be automatically canceled
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